Decade Privacy Policy

Last Revised: May 1, 2023

Welcome to Decade! This is Decade’s privacy policy (“Privacy Policy”) which applies to all of the online services’ locations (e.g., our website or the Decade mobile app) (collectively, the “Site”), as well as each of the features, widgets, plug-ins, applications, content, downloads and other services (collectively, the “Service”) that are made available by Decade Communications, Inc. which operates as Decade (referenced hereafter as either “Decade”, “we” “our” or “us”).

Decade Communications, Inc. is a private company that is organized and established in the U.S.A., having its address at 146 N. San Fernando Blvd., Suite 212, Burbank, CA 91502, United States.

This is Decade’s Privacy Policy which sets out how Decade will process any personal information or usage information that we collect from you, or that you provide to us, in connection with your use of the Site and Service, regardless of how or the way you access or use them. Please carefully read this Privacy Policy so you understand your rights in relation to your personal data and how Decade will collect, use and process your personal information.

This Privacy Policy does not apply to data collection activities that occur outside of your use of our Service (unless otherwise stated below), and this Privacy Policy does not govern the data practices of third-parties that interact with our Service.

To the extent Decade provides you notice on our Service of different or additional privacy policies or practices (e.g., at the point of our collection), those additional terms shall govern such data collection and use.

In addition, please review Decade’s Terms of Service, which governs your use of the Service. By using our Service, you acknowledge that you have read and understood our Privacy Policy and Terms of Service and accept our collection, use and disclosure of your information and data, and other activities, as described below. If you do not agree to the terms of this Privacy Policy, please do not use this Service.

To help you navigate and find specific sections of this Privacy Policy, please refer to the Table of Contents immediately below:


  1. Information You Provide to Us. As an Individual User (as this term is defined in the Terms of Service), you will provide us with Personal Information and Demographic Information which includes information about you, such as your first and last name, phone number, username and password, credit card information, home address, and email address. We collect this information through various forms and in various places on the Service, including when you sign up for a Decade account, through “contact us” forms, or when you otherwise interact with the Service. Any Personal Information and Demographic Information you provide to Decade must be true and accurate. Specifically, you verify that you are the current subscriber of any telephone number that you provide to us. Should you change any of your Personal Information or Demographic Information, you agree to notify us before the change goes into effect by updating your Profile Page (as such term is defined in the Terms of Service).
  2. Information Collected and Stored As You Access and Use the Service. In addition to any information that you choose to submit to us via our Service, we and our third-party service providers use a variety of technologies that automatically (or passively) store or collect certain information whenever you visit or interact with the Service (“Usage Information”). This Usage Information will be stored or accessed using a variety of technologies that will be downloaded to your personal computer, browser, laptop, tablet, mobile phone or other device (a “Device”) whenever you visit or interact with our Service. To the extent we associate Usage Information with your Personal Information we collect directly from you on the Service, we will treat it as Personal Information. Usage Information includes:
  3. We use various methods and technologies to store or collect Usage Information (“Tracking Technologies”). A few of the Tracking Technologies used on the Service, include, without limitation, cookies, web beacons, embedded scripts, browser fingerprinting, entity tags, UTM codes, and recognition technologies that make assumptions about users and devices. For more detailed information about the use of Tracking Technologies and how to manage your settings, please read and review our Cookie Policy.

    We use Tracking Technologies for a variety of purposes, including:

    We use Google Analytics, which is a web analytics tool that helps us understand how users engage with our Service. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our Service. This information is used to compile reports and to help us improve our Service. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our Service – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: Further, third-parties use Tracking Technologies in connection with our Service, which include the collection of information about your online activities over time and across third-party websites or online services as well as across your Devices. We do not control those Tracking Technologies and we are not responsible for them. However, you accept that you will encounter third-party Tracking Technologies in connection with use of our Service and accept that our statements under this Privacy Policy do not apply to the Tracking Technologies or practices of such third-parties.

  4. Information Collected and Stored When We Send You a Text Message. After you sign up for our Service (subject to your consent where required by applicable law), we will send you text messages that provide marketing, promotional, and/or other information. We and our third-party service providers use a variety of technologies that automatically (or passively) store or collect certain information whenever you or we send you a text message. This information will be stored or accessed using a variety of technologies that will be downloaded to your mobile device whenever you receive a text message.
  5. Location-Based Information. With your consent (where required by applicable law), our Service uses location-based services in order to verify your location and deliver you relevant content and ads based on your location. We also share your location with third-parties (as set out below) as part of the location-based services we offer and for other commercial purposes. You can change the settings on your Device to prevent it from providing us with such information. This location data is collected in a form that personally identifies you and will be used by us and our partners and licensees to provide and improve location-based products and services or for other commercial purposes. You should consider the risks involved in disclosing your location information to other people. We share your location information with the following third-parties: Google Analytics, Braze, Chartio, Mixpanel, Amplitude, Tableau, and Twilio.
  6. Information We Collect From Third-Parties. We will, from time to time, supplement the information we collect directly from you on our Service with outside records from third-parties such as data analytics providers and data brokers for various purposes, including to enhance our ability to serve you, to tailor our content to you and to offer you opportunities that may be of interest to you. These records may include information such as your gender, age, religious affiliation, ethnicity, marital status, household size and income, political party affiliation and interests (“Demographic Information”), geographic location, and Personal Information. To the extent we receive Personal Information and/or Demographic Information from those sources we will apply this Privacy Policy.
  7. Information We Receive From Interactions with Third-Party Services. The Service includes functionality that allows certain kinds of interactions between the Service and a third-party web site or application. The use of this functionality involves the third-party operator providing certain information, including Personal Information, to us. For example, we receive information related to payments you make through the Service from our third party payment processors and information relating to correspondence you send from our business communication and collaboration tool partners. These third-parties may retain any information used or provided in any such activities and these third-parties’ practices are not subject to our Privacy Policy. We do not control these third-parties. Further, when you use third-party sites or services, you are using their services and not our services and they, not we, are responsible for their practices. You should review the applicable third-party privacy policies before using such third-party tools on our Service.
  8. California Do Not Track Disclosures. Various third-parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do not track signals). Currently, we do not monitor or take any action with respect to these signals or other mechanisms.
  9. Information You Provide About a Third-Party. You can send someone else a communication from the Service, such as sending a message to a friend. If so, the information you provide (names, email addresses, telephone numbers, etc.) is used to facilitate the communication and is not used by us for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you use any send-to-a-friend functionality on our Service, your contact information, name or username and message is included in the communication sent to your addressee(s). Third-party tools will be subject to third-party privacy policies.
  10. Information Collected and Stored When You Communicate With Other Decade Users Using the Service. Decade works with third-party partners to facilitate phone calls and text messages between you and us for marketing, promotional, and informational purposes. We receive information about these communications including the date and time of the call or text message, the parties’ phone numbers, and the content of any text messages. We also monitor the contents of text messages made with us. By proceeding you agree to allow Decade to monitor text messages or voice messages made using the Service.

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  1. Generally. In order to perform our contract with you, Decade will process your Personal Information or Usage Information:
  2. As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of our Service and provide you with a user-friendly service, we will use your Personal Information, Demographic Information or Usage Information:

    Where required by applicable law, we will process information relating to your religious affiliations based on your consent in order to provide you with our Service and allow you to join or be affiliated to a specific organization.

  3. Telephonic Communications. If you are an Individual User, you acknowledge that by providing your telephone number(s) to Decade, you are providing Decade with your express written consent to receive promotional, marketing, and/or informational text messages and/or phone calls from us. You acknowledge that you will incur a charge for these messages and calls by your telephone carrier and that Decade is not responsible for these charges. You can opt-out of receiving text messages and/or phone calls at any time:

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  1. With Third-Parties. Decade shares non-Personal Information, such as aggregated user statistics, with third-parties. Further, we share your Device Identifiers with providers of data analytics, hosting services, business communication and collaboration tools, data storage services, advertising, sale and marketing tools, product engineering and design tools, and product infrastructure tools, along with data related to you and your activities, to enable them to provide services to us in connection with the Service. Where applicable, we share your Personal Information with payment processing service providers so they can assist with processing membership fees and other transactions initiated to or from your Service account. We share your Personal Information, Demographic Information, Usage Information, and/or Device Identifiers with third-parties for other commercial purposes. If you are a California resident, you have the right to request additional information about this sharing, so please see Section VIII below. In addition, we share the information we have collected about you, including Personal Information, as disclosed at the time you provide your information and as described below or otherwise in this Privacy Policy. Decade will additionally disclose your information with third-parties as follows:

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  1. Decade will access, use, preserve, transfer and disclose your information (including Device Identifiers, Demographic Information and Personal Information) to third-parties: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process if in our good faith opinion such is required or permitted by law; (ii) to protect and/or defend the Service’s Terms of Service or other policies applicable to the Service, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Service or any third-party; and/or (iv) to detect, prevent or otherwise address fraud, security or technical issues. Further, we will use IP address or other Device Identifiers to identify users, and will do so in cooperation with third-parties such as copyright owners, internet service providers, wireless service providers and/or law enforcement agencies, including disclosing such information to third-parties, all in our discretion, subject to applicable law. Where necessary in accordance with applicable law, such disclosures will be carried out without notice to you.
  2. Affiliates and Business Transfer. Decade may share your information, including your Device Identifiers, Demographic Information, Personal Information and Usage Information with our parent, subsidiaries and affiliates. We will also disclose your information to third parties: (i) in the event that we sell any business or assets, in which case we will disclose your data to the prospective buyer of such business or assets; or (ii) if we or substantially all of our assets are acquired by a third party, in which case information held by us about our users will be one of the transferred assets.

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  1. Public Information. The Service permits you to submit ideas, photographs, video, audio recordings, computer graphics, pictures, data, information about your location, questions, comments, suggestions or other content, including Personal Information or Demographic Information (collectively, “User Content”), such as on publicly available Profile Pages. We or others store, display, reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed) and may or may not attribute it to you. Others have access to this User Content and have the ability to share it with third-parties. Please think carefully before deciding what information you share, including Personal Information in connection with your User Content. Please note that Decade does not control who will have access to the information that you choose to make public, and cannot ensure that parties who have access to such publicly available information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available on the Service or what others do with information you share with them on the Service. We are not responsible for the accuracy, use or misuse of any User Content that you disclose or receive from third-parties through the Service.
  2. Name and Likeness. Decade also publishes your name, voice, likeness and other Personal Information, and/or Demographic Information that is part of your User Content, and we use the content, or any portion of the content, for advertising, marketing, publicity and promotional activities, as well as for any other commercial purpose. For full terms and conditions regarding User Content you submit to the Service, please review our Service’s Terms of Service.

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Certain features of the Service permit you to initiate interactions between the Service and third-party services or platforms, such as social networks (“Social Features”). Social Features include features that allow you to click and access the Company’s pages on certain third-party platforms, such as Facebook and Twitter, and from there to “like” or “share” our content on those platforms. Use of Social Features may entail a third party’s collection and/or use of your data. If you use Social Features or similar third-party services, information you post or otherwise make accessible may be publicly displayed by the third-party service you are using. Both the Company and the third party may have access to information about you and your use of both the Services and the third-party service. For more information on third-party websites and platforms, see Section VII.

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When you are on the Service, you may be directed to other sites and apps that are operated and controlled by third-parties that Decade does not control, such as merchants who directly sell products and services to you (“Third-Party Owners”). If you go to these other sites and apps, such sites and apps will have their own privacy policies. We are not responsible for these third-party privacy policies or the practices of Third-Party Owners. Be sure to review any available policies before submitting any personally identifiable information to a third-party application or otherwise interacting with it and exercise caution in connection with these applications and Third-Party Owners.

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Decade collects certain “Personal Information” as defined by the California Consumer Privacy Act 2018 (“CCPA”). In the past 12 months, we have collected such Personal Information described in Section I above, from the categories of sources listed in Section I.

Decade does not sell such Personal Information about you to third parties and Decade has not done so in the past 12 months. However, we share certain such Personal Information with the third parties, and for the purposes, described in Sections III and IV above.

If you are a California resident, subject to applicable law and verification, you may have the following rights in relation to such Personal Information subject to the CCPA.

Right to Know: You may request a copy of the following related to the Personal Information Decade collects about you:

Right to Delete: You may request that Decade delete any Personal Information we have collected from you.

Decade does not discriminate against you based on you exercising any of the above rights.

Other Rights

If you are a California resident you may also request certain information about our disclosure of information about you to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and can be made once a year by contacting us as described below.

If you are a member under 18 years of age, and a California resident, you have the right to request removal of unwanted information that you publicly post on our Website. To request removal of such information, please contact us as described below. Upon receiving such a request, we will make sure that the information is not publicly available on our website, but the information may not be completely or comprehensively removed from our systems and databases.

Exercising Rights

To make a request with respect to any of the rights above, please send an email to: [email protected], with “California Privacy Rights” as the subject line or mail us a letter to: Decade, 2600 West Olive Avenue, 5th Floor, Burbank, CA 91505. We will need to verify your identity before processing your request, and you must include your full name, email address, and a current California address in your request. In some cases, we may need to request additional information, such as a government issued ID.

Under the CCPA, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

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You are responsible for maintaining the accuracy of the information you submit to Decade, such as your contact information provided as part of registration. The Service allows you to review, correct or update Personal Information you have provided through the Service’s registration forms or otherwise by updating your Service account, and you can provide registration updates and changes by contacting us by email at: [email protected]. If so, we will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable (but we retain prior information for business records purposes). Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons. When you edit your Personal Information or change your preferences on the Service, information that you remove will persist internally for Decade’s administrative purposes. If you are an individual accessing our Services from Europe (including the UK), please see your additional rights as set out under section XII below.

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As described above in Section II.(2), you may opt-out of receiving text messages by texting STOP to any text message you receive. You may also change your “Notification” settings in the Decade mobile app to stop receiving text messages. To opt-out of receiving phone calls (but not text messages), please contact us by email at [email protected]. You may cancel or modify our email marketing communications you receive from us at any time by following the instructions contained within our promotional emails. This will not affect subsequent subscriptions and if your opt-out is limited to certain types of emails the opt-out will be so limited. Please note that we reserve the right to send you certain communications relating to your account or use of our Service, such as administrative and Service announcements and these transactional account messages will be unaffected if you choose to opt-out from receiving our marketing communications.

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Decade will retain your information for as long as we are required in order to provide the Service to you, as required to fulfil our legal requirements and defend legal claims. After you have terminated your use of our services, we store your information in an aggregated and anonymized format.

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Decade’s Service is operated in the United States and intended for users located in the United States. If you are located outside of the United States, please be aware that information we collect, including Personal Information, will be transferred to, and processed, stored and used in the United States in order to provide the Service to you. We transfer personal data outside the European Economic Area (“EEA”) and UK as it is necessary in order for us to provide you with our Services per our Terms of Services.


Access, Rectification and Portability: You have the right to ask Decade to access the personal data we hold about you and be provided with certain information about how we use your personal data and who we share it with. You also have the right to ask us to correct your personal data where it is inaccurate or incomplete. Where you have provided your personal data to us with your consent, you have the right to ask us for a copy of this data in a structured, machine readable format and to ask us to share (port) this data to another data controller.

Right to deletion: In certain circumstances, you have the right to ask Decade to delete the personal data we hold about you:

Restriction: In certain circumstances, you have the right to request Decade to restrict (stop any active) processing of your personal data:

In addition, you can object to Decade’s processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground. Where we rely on consent to process your personal data, you can withdraw your consent at any time by contacting us at [email protected].

To exercise any of these rights above, please contact us at [email protected].

Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals where there are overriding public interest reasons or where we are required by law to retain your personal data.

Complaints: In the event that you wish to make a complaint about how Decade processes your personal data, please contact us in the first instance at [email protected] and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to raise a complaint with a relevant supervisory authority.


Decade does not knowingly collect or solicit personal information from children under the age of seventeen (17) or knowingly allow such persons to sign-up for the Service. Decade and its Service are not directed at children under the age of seventeen (17). If you are a child under seventeen (17) years of age, you are not permitted to use the Service and should not send any information about yourself to us through the Service. In the event Decade becomes aware that we have collected personal information from any child under the age of seventeen (17), we will dispose of that information as quickly as possible. If you are a parent or guardian and you believe that your child under the age of seventeen (17) has provided us with personal information, please contact us immediately at: [email protected].

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Decade works hard to incorporate commercially reasonable safeguards to help protect and secure all of your information. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure the security of any information you transmit to us, and you use our Service and provide us with your information at your own risk.

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Decade reserves the right to change this Privacy Policy at any time. If we make changes, we will update the “Last Updated” date at the top of this Privacy Policy and take any steps as required by applicable law, subject to which any changes will be effective immediately upon the posting of the revised Privacy Policy and your use of our Service indicates your agreement to the Privacy Policy posted at the time of use.

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If you have any questions about the Privacy Policy or practices described in it, you should contact us at the following Email: [email protected].

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